Our Terms of Service


Andy Rooney once said “Nothing in fine print is ever good news”.

Our fine print is not that bad, in fact we think it’s pretty good, fair, practical and realistic.

Most important of all, we try to keep all transactions as simple and as fast as possible.  Excellent customer service is very very important to us and to prove that fact, we offer free insurance and free priority shipping to our listed destinations below, on all of our products.

Australia, Austria, Belgium, Bermuda, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Monaco, Netherlands, New Zealand, Portugal, Puerto Rico, Spain, Sweden, Switzerland, United Kingdom, United States.

 

Our Return Policy

#1 We want you to be happy with your purchase. If for some reason you have buyer’s remorse, or simply are not pleased with your purchase, you may return your purchase within two days of receiving it (Date stated by delivery confirmation), you must notify us by email within the two day period prior to shipping. When returning your purchase all required priority shipping and required insurance costs will be your responsibility. When returning merchandise please do not use a carrier other than the postal service priority mail and with insurance for full value. Upon receiving your purchase we will gladly refund your money within 30 days of receiving date, minus shipping and insurance costs. UNFORTUNATELY, NO REFUNDS WILL BE ISSUED FOR ITEMS NOT RECEIVED WITHIN 30 DAYS OF THE ORIGINAL RECEIVING DATE UNLESS THE POSTMARK ON THE PACKAGE IS WITHIN TWO DAYS OF YOUR RECEIPT OF THE ITEM AS STATED ON THE DELIVERY CONFIRMATION.

#2  Uh-Oh

-Your purchase has arrived broken or damaged… Please contact us by email at cheantiques@yahoo.com immediately within 24 hours and we will advise you accordingly as of what to do.

– Your package never arrived… it was lost or stolen. Here’s what to do… contact us immediately if you think this is what has happened. Don’t panic. Packages are not normally considered lost until 30 days after shipments for domestic, and 45 days for international. By placing an order with us, you are agreeing to file no claims before a package is officially declared lost.

#3 Payments

Currently we require payment through Paypal, and we only ship to Paypal confirmed addresses. Contact Clive if this is an issue for you at cheantiques@yahoo.com

#4 Description of Merchandise

When we describe an item as “New” we mean just that… brand new, never worn and maybe with or without a tag, signed or unsigned. When we describe an item as “previously worn” or “used”, it may bear signs of being used or worn. If we describe a piece as being “pristine” or “near pristine” condition, we are referring to antique, vintage, or collectable jewelry that is in near perfect, or perfect condition without any flaws. If a piece has stones missing, or is flawed in any way, we will also make note of that in our description. In other words, what we’re saying here is we will be as honest as we can in describing a piece of jewelry.  IF YOU HAVE ANY DOUBTS OR QUESTIONS ABOUT THE CONDITION OF OUR MERCHANDISE, YOU MAY EMAIL CLIVE WITH ANY QUESTIONS OR CONCERNS YOU MIGHT HAVE, PRIOR TO MAKING A PURCHASE. To view the best photo of an item, find it in the “quick look” section of the website and click the image for a full size look.

#5 Fast Shipping

We strive to get you your package as fast as possible, but sometimes international delays may result. Please be patient.

#6 How we communicate

If you reside within the United States, you may contact us by telephone at (610)-449-4744   or email us at cheantiques@yahoo.com.  All other geographic areas, please contact us by email. It will be at our discretion to return a telephone call received from outside the United States. We will answer all emails promptly and efficiently.

#7 Customs Declaration

We declare all contents as “Fashion Accessories” and for their full value,  no exceptions. If you’re returning merchandise, full value must be declared, no exceptions.

 

Now, all that fine print wasn’t too bad was it? 🙂

 

IN OTHER WORDS… YOU TREAT US HONESTLY AND FAIRLY, WE ARE GOING TO TREAT YOU WITH GREAT CUSTOMER SERVICE!

 

NOW HERE COMES THE BEST FINE PRINT OF ALL:  WE LOVE TO REWARD REPEAT CUSTOMERS AND REFERRALS WITH SPECIAL DISCOUNTS!